Help / 7 · Something not working?

Something not working?

Payments are off, a QR that expired, a volunteer who can’t sign in.

A phone says “Payments are off”

Stripe has stopped taking payments for your organization, or isn’t connected. Open Stripe in the admin and reconnect or finish what Stripe asks for. Don’t take cash for card sales in the meantime.

“This QR expired”

Nobody paid within 31 minutes, or the round or the 50/50 closed. No money was taken. Start the sale again for a new QR.

“This one went through”

The guest paid just before the volunteer pressed Cancel. The sale counts; hand over what they bought.

A volunteer can’t sign in

• Check the PIN on Event and PIN. If you changed it, the old one no longer works.
• The event must be open, or in a practice run.
• After several wrong tries, the page asks them to wait a moment before trying again.
• A floor lead whose PIN you changed is signed out; give them the new one.

“No connection”

The phone lost Wi-Fi or cell data. Nothing was charged. Move to better signal and press Try again.

A guest paid but the phone still says waiting

Give it a few seconds; the phone checks with Stripe on its own. If it still waits, check the sale in the Tonight tab or in your Stripe Dashboard before selling again.

Still stuck?

Use the contact form. eventCNX support can look at your admin with you when you ask; each visit is logged and listed on your Admins page.